Phone Numbers & Porting
Buying new numbers, transferring (porting) your existing numbers to ReliaRing, caller ID, toll-free and vanity numbers.
23 articles
Articles in Phone Numbers & Porting
Cancelling a Number: What Happens and When
How to release a number you no longer need, when the cancellation takes effect, the no-refund policy, and the window to change your mind.
Transferring Your Number to ReliaRing: Overview
Keep your existing phone number when you switch to ReliaRing. What transferring (porting) is, which numbers qualify, and what you will need.
Vanity Numbers: Custom, Memorable Numbers
Get a number that spells a word or follows an easy pattern. How vanity numbers work and how to search for one in ReliaRing.
Organizing the Numbers You Own
Keep your phone numbers tidy as your business grows — naming, statuses, assignment, and knowing when to let a number go.
Transferring Several Numbers at Once
How to put multiple numbers on one transfer, the volume discount at ten or more, and when to split numbers across separate transfers instead.
Transfer Your Existing Number: Step-by-Step
A complete walkthrough of the ReliaRing transfer (porting) wizard — from entering your numbers to signing the Letter of Authorization and submitting.
Caller ID Rules: CNAM, STIR/SHAKEN, and Staying Trusted
Why some calls get marked as spam, what CNAM and STIR/SHAKEN mean in plain language, and how to keep your outbound calls trusted.
Moving a Number to a Different Location
Move a number from one of your sites to another without releasing it and buying it again.
What Each Transfer Status Means
Draft, Submitted, In Process, Foc Date Set, Completed and the rest — what each status on a number transfer actually means and whether you need to do anything.
Check Whether a Number Can Be Transferred
Run a portability check before you commit to a transfer. What the result means, and what to do when a number comes back as not transferable.
Managing Your Caller ID
Set which number shows on outgoing calls and register a caller ID name (CNAM). Where to configure it in ReliaRing and what to expect.
Signing Your Letter of Authorization
What the Letter of Authorization is, how to sign it in your browser, who is allowed to sign it, and how to view the signed copy later.
What Your Number Status Means
Reserved, active, pending, failed — what each state on a phone number means and what to do about it.
How to Buy a New Phone Number
Step-by-step guide to searching for and purchasing a new number in ReliaRing — search by country, city, area code, or toll-free, then check out and go live.
After You Submit a Transfer: What to Expect
Timelines, status updates, and why number transfers sometimes take longer — plus how the process compares in the US and Canada.
International Phone Numbers
Get local numbers in many countries to build presence in international markets. What ReliaRing offers, what documents may be required, and how to order.
Transferring Numbers From Outside Canada and the US
Which countries are supported, why international transfers take longer and are handled by our team, and what extra documents some countries require.
Getting Back a Number You Released
Released a number by mistake? Here is exactly how long you have to get it back, and what happens at each stage.
Why Can't I Release This Number?
Release blocked? Something on your account is still using the number. Here is how to find it and clear it.
Toll-Free Numbers Explained
What toll-free numbers are, the prefixes they use, when they make sense, and how to get one in ReliaRing.
Cancelling a Number Transfer
How to cancel a transfer in progress, what happens to your number and your fee, and the difference between cancelling and deleting a draft.
Transferring a Number Away From ReliaRing
How to move a ReliaRing number to another provider, what your new provider will ask you for, and what happens on your account when the number leaves.
Choosing the Right Type of Phone Number
Local, toll-free, national, mobile, or premium — a plain-language guide to the number types ReliaRing offers and which one fits your business.